Hybrid Senior Designer – Investment Services, Digital and Design

at USAA

• Job title: Senior Designer – Investment Services, Digital and Design
• Job type: Full Time
• Experience level: Senior
• Salary: $114,080 - $218,030 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Android, iOS
• Location requirements: Hybrid, San Antonio, United States

About the role

• Senior Designer for USAA’s investment advisory business collaborating on UI/UX solutions. Partnering with technical product managers and cross-functional teams to enhance member experiences.

Responsibilities

• Drives the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects
• Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes
• Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each
• Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights
• Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design
• Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction
• Mentors developing designers across the Design Community
• Provides constructive day-to-day feedback to team members
• Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems
• Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree OR 4 years of related experience may be substituted in lieu of degree (Total of 10 years of relevant experience without bachelor’s degree)
• 6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications
• Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies
• A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications
• Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders
• Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite
• Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability
• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
• Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail
• Highly organized, with the ability to work on multiple projects/tasks at once while facilitating a diverse group of employees
• Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education