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About the role
- Designer Lead for USAA's Investment Services Company focusing on designing best-in-class member experiences. Collaborating with cross-functional teams in the investment advisory business to enhance digital solutions.
Responsibilities
- Acts as a strategic partner to business and technology stakeholders to identify business problems and technical constraints, present strategic ideas, and demonstrate a solution's potential success for highly complex cross-organizational projects.
- Lead facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
- Manages multiple workstreams from discovery to implementation, expertly balancing efforts, priorities, and partnerships for each.
- Leads the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
- Leads the design team through the execution of holistic member experiences leveraging expert knowledge of interaction design, visual design, and/or content design.
- Applies design expertise and articulates ideas and solutions using a range of storytelling techniques to consistently and effectively inspire and compel audiences to align on direction.
- Mentors developing designers across the Design Community.
- Provides constructive day-to-day feedback and guidance to team members, while helping to frame long-term areas of growth that support their individual goals.
- Applies an expert understanding of human-centered and service design practices and can influence how these methods are practiced at USAA.
- Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of relevant experience without bachelor’s degree)
- 8 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
- Subject matter expertise designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
- Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping
- A portfolio that demonstrates subject matter expertise designing digital experiences for mobile and web-based applications.
- Expert facilitation, collaboration and consensus-building skills, with extensive experience driving strategic alignment for cross-functional teams and Senior/Executive leaders.
- Subject matter expert skills in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
- Demonstrated expert understanding of new technologies and industry best practices while experimenting to create new and innovative patterns.
- Demonstrated expertise designing user interfaces for web and mobile applications (iOS, Android, etc.).
- Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
- Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.
- Highly organized, with the ability to work on multiple projects/tasks at once while leading a diverse group of employees.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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