Project Manager responsible for leading technology - driven transformation projects in the public sector. Collaborating with stakeholders and managing agile and classical project environments.
About the role
- Claims Litigation Manager Senior managing complex litigation and ensuring best-in-class member service at USAA. Focusing on compliance with state laws and regulations for auto contracts while leading a dedicated team.
Responsibilities
- manage complex litigation arising out of the auto contracts in compliance with state laws and regulations
- create strategy for defense or settlement
- evaluate, negotiate, and collaborate with defense counsel to secure appropriate resolution
- deliver a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
- manage litigation involving BI or Property cases
- clearly document litigation strategy, budget, investigation, negotiation, settlement, and trial decisions
- represent USAA at mediations, case conferences, and/or trials
- audit and approve legal fees and expenses
- partner and/or direct law firm vendors to facilitate timely lawsuit resolution
- provide recommendations that influence litigation and business solutions
- assist team members in reviewing, formulating, and documenting litigation plans
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree (10 years of experience in lieu of a degree)
- 6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation
- 2 years customer contact experience
- Claims adjusters license in assigned state or ability to obtain license within 3 months
- Advanced knowledge of strong negotiation techniques and customer service skills
- Excellent communication skills
- Advanced knowledge of P&C policies and state laws
- Advanced knowledge of regulatory compliance related to claims and claims litigation
- Experience handling large losses auto, property or commercial
- Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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