Senior Quality Engineer responsible for developing quality plans and overseeing product quality improvements for naval gas and hybrid power systems. Leading and mentoring engineering teams while ensuring optimal quality outcomes.
About the role
- Quality Assurance Advisor I overseeing quality assurance and control programs at USAA. Developing training programs and maintaining governance standards while ensuring compliance with regulations.
Responsibilities
- Responsible for developing, implementing, and maintaining quality assurance/control programs
- Delivers results of quality assurance assessments, studies, and initiatives to stakeholders
- Develops and implements training programs, materials, and events to meet quality requirements
- Conducts analysis/audits and partners with peers to make recommendations of business solutions
- Develops, documents, and maintains Quality Management governance and controls standards
- Generates reports and participates in the delivery of results to leaders and stakeholders
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
Requirements
- Bachelor’s degree; OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (8 years in lieu of a degree)
- 4 years progressive operations or process experience in the financial services, insurance, or relevant industry
- Experience identifying problems/trends and developing and recommending solutions for business issues
- Strong proficiency in SQL development for data extraction, manipulation, and analysis
- Demonstrated experience in process improvement, leading projects, and driving measurable outcomes
- Excellent communication, presentation, and interpersonal skills
- Proven ability to work independently and problem solve with minimal supervision
- Experience or strong familiarity with call transcription, quality assurance, and insurance quality standards is greatly preferred
- Proficiency in data visualization tools such as Tableau or PowerPoint
- Experience in defining, tracking, and reporting on key performance indicators (KPIs)
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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