Medical Claims Research Analyst for Cranial Technologies handling insurance claims for pediatric treatments. Collaborating within a detail - oriented team to optimize claims resolution and payment processing.
About the role
- Mid-Level Insight Research Analyst leading impactful research projects at USAA. Collaborating with teams to provide data-driven recommendations for member-focused strategy.
Responsibilities
- Leads, facilitates and/or collaborates with cross functional teams and vendors to define the specific type of information needed for a project and designs research project accordingly.
- Conducts research and formulates findings into business recommendations and reports.
- May present findings to various levels of leadership.
- Contacts and manages vendors, as needed, to assist in conducting research.
- Works with internal partners to identify and obtain 'employee' research samples.
- Applies advanced level of knowledge in conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence).
- Researches and identifies industry best practices and trends to increase effectiveness.
- Acquires, maintains, and applies advanced knowledge of the business, its products and processes, and intermediate knowledge of qualitative or quantitative research methodologies to represent member sentiment across products, channels, and experiences.
- Develops the insights storyline to interpret analytic findings to non-technical audiences.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 4 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight generation; OR Advanced Degree, 2 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight.
- Project coordination/management experience
- Proficient knowledge of qualitative or quantitative research methodologies, relevant research tools, and knowledge of relevant industry data sources.
- Proficient knowledge of conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence)
- Experience performing exploratory data analysis to understand opportunities to influence outcomes
- Extensive analytical and problem-solving skills
- Proficient knowledge of Microsoft Office tools.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education assistance
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