Hybrid Mid-Level Insight Research Analyst

at USAA

• Job title: Mid-Level Insight Research Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,040 - $162,550 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Mid-Level Insight Research Analyst leading impactful research projects at USAA. Collaborating with teams to provide data-driven recommendations for member-focused strategy.

Responsibilities

• Leads, facilitates and/or collaborates with cross functional teams and vendors to define the specific type of information needed for a project and designs research project accordingly.
• Conducts research and formulates findings into business recommendations and reports.
• May present findings to various levels of leadership.
• Contacts and manages vendors, as needed, to assist in conducting research.
• Works with internal partners to identify and obtain 'employee' research samples.
• Applies advanced level of knowledge in conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence).
• Researches and identifies industry best practices and trends to increase effectiveness.
• Acquires, maintains, and applies advanced knowledge of the business, its products and processes, and intermediate knowledge of qualitative or quantitative research methodologies to represent member sentiment across products, channels, and experiences.
• Develops the insights storyline to interpret analytic findings to non-technical audiences.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
• 4 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight generation; OR Advanced Degree, 2 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight.
• Project coordination/management experience
• Proficient knowledge of qualitative or quantitative research methodologies, relevant research tools, and knowledge of relevant industry data sources.
• Proficient knowledge of conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence)
• Experience performing exploratory data analysis to understand opportunities to influence outcomes
• Extensive analytical and problem-solving skills
• Proficient knowledge of Microsoft Office tools.

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education assistance