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Operations and Program Support Manager at Oregon Employment Department leading operations for Paid Leave. Uniting policy, training, systems, and compliance to enhance service delivery.
About the role
- Business process owner at USAA leading complex processes including problem definition, design, testing, and implementation. Requires 8 years of business process experience.
Responsibilities
- Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
- Ensures alignment with customer and appropriate roadmap(s)
- Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
- Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
- Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
- Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
- Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise
- Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy
- Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
- Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
- Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
- Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
- Provides mentorship and guidance support for team and applicable business partners
- Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements (change champion)
- Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with utilizing various systems to collect and analyze data.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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