Infrastructure Systems Engineer II managing production application support for Conduent. Collaborating on ITIL processes and incident management while working in a 24/7 environment.
About the role
- Infrastructure Engineer enhancing platform reliability and security at Upside. Collaborating with teams to optimize developer experience and system performance.
Responsibilities
- Contribute to infrastructure initiatives that improve platform reliability, security, and developer experience, such as CI/CD pipeline improvements, cost optimization, and automation of manual workflows.
- Collaborate with teammates and product engineers to identify pain points in build, test, or deploy workflows and deliver well-scoped improvements using existing platform tools and patterns and developing new ones where needed.
- Implement infrastructure-as-code modules using Terraform, helping maintain and extend AWS resources in a reliable and consistent way.
- Participate in the team’s shield rotation, helping investigate org-wide issues, respond to incidents, and ensure our systems are resilient and well-monitored.
- Document your work clearly, contribute to team best practices, and help others adopt infrastructure patterns by sharing knowledge in Slack, Confluence, and GitHub.
- Provide guidance to more junior team members when applicable, and proactively seek feedback and mentorship to support your growth.
Requirements
- Have 6+ years of experience in an infrastructure, DevOps, platform, or SRE role supporting production systems.
- Are familiar with AWS, Terraform, and Github (or equivalent infrastructure tooling), and excited to deepen your knowledge in these areas.
- Are proficient in at least one scripting or programming language, such as Python, Bash, or Go.
- Have experience working with CI/CD systems like GitHub Actions, Jenkins, or similar tools.
- Understand the value of monitoring, alerting, and observability and have contributed to system reliability efforts.
- Take initiative to understand the systems you work on, ask thoughtful questions, and raise blockers early.
- Communicate clearly and work collaboratively within a team environment, contributing to planning and retrospectives.
Benefits
- Medical, dental, and vision coverage starting on Day 1
- Equity (ISOs)
- 401(k) program
- Family planning programs + paid parental leave
- Physical fitness and wellness memberships
- Emotional and mental health support programs
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Employee Resource Groups
- Learning and Development stipend
- Transparent culture
- Amazing mission!
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