Senior Digital Product Manager leading online solutions strategy for the Bank's clients at UMB. Responsible for managing delivery and prioritization of digital products and channel offerings.
Responsibilities
Create product roadmaps for the Digital Channel using industry trends, market research, Voice of Client feedback, and input from key stakeholders
Manage multiple aspects of vendor relationships, especially exerting influence over vendors’ product roadmaps to align with the Bank’s priorities
Hold internal and external technology partners and vendors accountable to deliver online solutions
Analyze and report on channel usage and trends
Partner with teams to create and prioritize features for delivery
Serve as a Channel Subject Matter Expert for internal teams, including Line of Business partners, sales, servicing, and support groups
Educate and communicate with partners on existing channel solutions as well as planned upcoming enhancements and progress regarding planned delivery of roadmap items
Develop and maintain close relationships with Line of Business leaders, working collaboratively to understand and validate market needs and opportunities
Define and create segment specific online solutions, balancing client needs while mitigating risk
Work closely with other Product Managers to deliver new functionality and capabilities through the Digital Channels
Identify and partner with key vendors, fin-techs, etc. to develop and expand the go-to market offerings
Partner with internal departments (compliance and legal) to ensure that all product features and functionality meet company and regulatory standards
Ensure all internal and external product documentation and due diligence is current
Be an advocate for change and process improvement within and beyond the digital product team
Requirements
An undergraduate degree and 7+ years of product management experience and 5+ years digital channel experience OR any combination of education and experience that would provide an equivalent background
Demonstrated strong interpersonal and communication skills
Experience to gain influence and cross functional consensus
Experience interpreting market and financial data to align strategies as well as build innovation around the products
Success in prioritizing your daily workload to meet expected deadlines
Proven history of results leading teams to deliver projects on time, within budget, and according to plan
Crafted strategic plans as well as translating those plans into action resulting in successful implementations
Successfully prioritized product backlogs by assessing the value, effort and risk of various items, including new features and functionality, channel enhancements and improvements, project cross impacts, defects and bug fixes, etc.
Created compelling business cases for digital channels, including accurate assessment of ROI based on income related to increased deposits, and/or revenue, and/or interest
Experience in Financial Services or a related field
Solid understanding of Payments, inclusive of P2P, B2C, C2B and B2B payments
Experience leading channel or system conversions and/or upgrades
Benefits
Paid Time Off
a 401(k) matching program
annual incentive pay
paid holidays
a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
health savings, flexible spending, and dependent care accounts
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