Managed Services Consultant responsible for supporting and optimizing use of Zendesk products. Collaborating with customers on strategies and ongoing engagement to drive value.
About the role
- Consultant driving AI and automation projects for Grupo Matter. Leading strategic initiatives for process improvement and data-driven decision making in various business areas.
Responsibilities
- Act as a strategic partner to Grupo Matter’s business areas, leading process improvement initiatives.
- Map current processes across areas (sales, operations, finance, HR, etc.) and identify opportunities for AI and automation applications.
- Diagnose bottlenecks, risks, and inefficiencies, and propose management solutions supported by AI tools.
- Oversee the implementation of solutions, ensuring alignment with business objectives.
- Promote a culture of innovation and the responsible use of AI, taking into account LGPD (Brazilian data protection law), ethics, and best practices.
- Train and enable leaders and teams in the practical day-to-day use of AI tools.
Requirements
- Previous experience in management consulting, digital transformation, or process improvement.
- Hands-on experience with generative AI and automation tools (for example: chatbots, copilots, customer service and sales automations, data analysis).
- Strong business acumen: ability to connect technology with measurable outcomes (revenue, margin, productivity, customer experience).
- Experience with project methodologies preferred (Scrum, Kanban, or similar).
Benefits
- Not specified
Job title
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