Technical Consultant responsible for gathering business needs and documenting solutions at Fiserv, a global Fintech leader. Supporting projects within FirstVision Issuing solution with a focus on client requirements.
About the role
- Technical Solutions Consultant driving feature adoption and performance improvement across Walmart Connect's advertising products. Build relationships with partners and guide them on technical best practices.
Responsibilities
- Act as the product expert and strategy lead driving feature adoption and performance improvement across Sponsored Products, Sponsored Brands, Sponsored Videos, and Display.
- Deeply understand a Partner’s business needs and use cases to help document their media solutions capabilities and identify technical opportunities to optimize performance.
- Build and maintain strong relationships with partners, including executive stakeholders, with a focus on satisfaction, retention, and mutual growth.
- Monitor performance and analyze metrics to identify and recommend strategies for improving adoption of both core products and new features.
- Conduct technical brainstorms and feedback sessions with partner engineering teams to surface new feature ideas and gather integration insights.
- Engage with internal cross-functional teams to ensure alignment on product changes, integration processes, and technical developments with clear and consistent communication.
- Lead thought leadership initiatives, surfacing new strategic opportunities and promoting innovative thinking within the team and with clients.
- Provide strategic guidance by informing partners on technical best practices and recommendations to best leverage Walmart Connect advertising solutions.
Requirements
- Bachelor's degree in Business, Analytics, Statistics, or related field and 2 years' experience in data analytics, project management, business, or related area OR 4 years' experience in data analytics, project management, business, or related area.
- Direct experience supporting suppliers in the e-commerce space.
- Experience with measurement SaaS platforms; advertising technology partners a plus.
- Strong knowledge of APIs.
Benefits
- Health benefits include medical, vision and dental coverage.
- 401(k) matching.
- Stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit program covering tuition, books, and fees.
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