Customer Journey Manager responsible for optimizing customer experiences in the Data team within the Cards Platform. Collaborating across functions to ensure effective journey design and integration.
About the role
- Contracting Manager leading sourcing and negotiation of supplier contracts across Latin America. Focused on securing competitive agreements to enhance travel experiences for clients.
Responsibilities
- Source, negotiate, and manage contracts with hotels, transport providers, and DMCs across key Latin destinations.
- Secure competitive rates, favorable terms, and exclusive deals aligned with brand positioning and margin objectives.
- Conduct annual rate negotiations and oversee the contracting cycle across multiple brands and product tiers from Youth to Luxury.
- Ensure compliance with company standards, legal requirements, and sustainability policies in all supplier agreements.
- Build and maintain strong partnerships with suppliers to drive long-term value, quality, and innovation.
- Resolve supplier performance issues, ensuring service delivery meets agreed SLAs and guest satisfaction levels.
- Monitor market trends, competitor pricing, and regional developments to inform contracting strategy.
Requirements
- Minimum 3 years of experience in contracting, procurement, or product management within the travel or hospitality industry in the Latin American region.
- Proven track record of negotiating supplier contracts across multiple Latin markets.
- Strong understanding of hotel and ground services operations, pricing structures, and regional market dynamics.
- Excellent communication, negotiation, and relationship management skills.
- Commercially astute with strong analytical and financial acumen.
- Fluent in both English and Spanish, spoken and written.
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
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