Collision Center General Manager overseeing operations at Crash Champions' repair center. Ensuring team production quality and efficiency to meet revenue goals and KPIs.
About the role
- Assistant General Manager supporting store operations in a retail cannabis company, ensuring compliance and exceptional customer experience while leading a team of 40+.
Responsibilities
- Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
- Maintain brand standards in visual merchandising
- Ensure consistent regulatory compliance with all state specific regulations
- Review, communicate and ensure compliance with all company SOPs
- Provide coaching, training, and development to the team that is focused on company service standards
- Monitor and maintain store inventory
- Responsible for handling and resolving patient issues and escalations when on duty
Requirements
- Two years of related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Must possess the ability to train, develop and evaluate a team of 40+ employees
- Ability to interact with customers and team members respectfully and politely
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
Benefits
- Paid time off
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