PMO Reporting & Delivery Manager responsible for portfolio reporting and supporting successful project delivery in Technology initiatives. Collaborating with cross - functional teams to strengthen performance and governance.
About the role
- Collision Center General Manager overseeing operations at Crash Champions' repair center. Ensuring team production quality and efficiency to meet revenue goals and KPIs.
Responsibilities
- Meet or exceed location revenue goals and other KPIs
- Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
- Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
- Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates as needed
- Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
- Complete shop payroll and staffing in a timely manner and manage staff PTO, vacation, or leave
- Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
- Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
- Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities
Requirements
- Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
- Aptitude in decision-making and problem solving
- Ability to lead and work collaboratively with others to meet shared objectives
- Demonstrated ability to meet deadlines and achieve successful results
- Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
- Proficient with Computers and other technology
- Valid driver’s license required.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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