Onsite Systems Analyst – Messaging

Posted 16 hours ago

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About the role

  • Messaging Systems Analyst responsible for engineering, operations, and continuous improvement of messaging platforms at Truist. Focused on Microsoft Exchange and compliance in financial services.

Responsibilities

  • Gather, formulate and define requirements to solve intermediate to complex messaging problems
  • Engineer, support, and enhance enterprise messaging platforms, including: Exchange Online and Exchange SE or 2019
  • Design, implement, and maintain secure email and message hygiene solutions, including: Cisco IronPort and Proofpoint Secure Email Relay solutions
  • Administer and support enterprise messaging and compliance platforms
  • Monitor system health, performance, and availability to ensure SLA and uptime commitments are met
  • Partner with Cybersecurity, Risk, Legal, and Compliance teams to ensure messaging platforms meet regulatory, security, and audit requirements
  • Support incident response, root cause analysis, and remediation for messaging-related issues
  • Participate in platform upgrades, migrations, and modernization efforts aligned to Truist’s technology roadmap
  • Develop and maintain technical documentation, operational runbooks, and standard operating procedures
  • Contribute to automation and operational efficiency initiatives where applicable
  • Provide Tier 3 support and mentoring to junior engineers as needed
  • Participate in on-call rotation as required

Requirements

  • Bachelor’s degree in Information Technology-related field, or equivalent education and related training
  • Six years of experience or equivalent proficiency in application analysis and design
  • Excellent verbal and written communication skills
  • Ability to work independently or as a member of a team
  • Ability to direct and train other team associates
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Benefits

  • Medical, dental, vision, life insurance
  • Disability benefits
  • 401k plan
  • 10 days of vacation
  • 10 sick days
  • Paid holidays
  • Employee discounts

Job title

Systems Analyst – Messaging

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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