Customer Support Representative enhancing customer experience in the textiles industry. Managing inquiries via email, chat, and phone with a focus on efficiency and service quality.
About the role
- Ecommerce Content Coordinator overseeing data migration and ecommerce content setup at Trinny London. Collaborating with various teams to ensure data integrity and seamless implementation.
Responsibilities
- Work closely with the project team to plan and set up the CMS component library. Support the Product Manager and Senior Ecommerce Manager in researching and planning the best practice approach to this task.
- Manage the end-to-end migration and implementation of global website content and products (including testing and go-live)
- Support ecommerce and tech teams in building CMS structure for products, collections, and promotions. Support within any url migrations and redirect set up.
- Map, migrate, and maintain global product catalogues, ensuring perfect data integrity across systems
- Upload and format content, optimising workflows for seamless page builds, blog posts, and landing pages. Seek opportunities to optimise content for now and the future.
- Work closely with technical teams around efficiencies within CMS and creation of CMS components / pages
- Act as the QA lead for content/product data, resolving mapping issues and broken links prior to launch
- Work alongside Ecommerce, UX, Design, Copy, and Tech teams to align content production with new technical requirements
- Support the setup of localized content and products across our international markets
- Support with any other ad hoc content and product related tasks across teams and systems involved in the migration, including lifecycle (email), digital marketing and retail.
- Identify, communicate and resolve (content related) optimisation opportunities and issues on the website
Requirements
- Experience in a similar ecommerce role, working for a DTC retailer or beauty brand
- Confident in using Content Management Systems, technically confident and can converse with engineers to achieve shared goals.
- An absolute eye for detail; you are obsessed with accuracy when it comes to product data, enrichment, and platform presentation.
- Approachable, collaborative, and hands-on; eager to roll up your sleeves and get deeply involved as a true team player.
- Excellent organisational skills and ability to work across various projects simultaneously
- Proactive and positive approach to problem-solving; a solution-finder who takes initiative
- Enjoys and excels at working in a fast-paced and ever-changing environment
- Basic understanding of SEO/GEO a plus
Benefits
- Hybrid and flexible working, with core working hours
- 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
- Welcome to Trinny London Starter Stack and swag
- Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products
- Company discount for yourself, your friends, and family
- Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
- An annual personal training and development budget
- Enhanced family friendly packages to support birthing & non-birthing parents
- Pension scheme
- Workplace nursery scheme
- Cycle to work scheme
- T-Parties = many office socials as well as summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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