Chief Operating Officer leading operations for BURGA, a fast - scaling e - commerce brand. Driving operational excellence and team collaboration as the company expands globally.
About the role
- Chief Operating Officer at Telos Health Systems responsible for operational excellence and national growth. Leading multi-site healthcare operations and ensuring high-quality clinical delivery.
Responsibilities
- Operationalize Telos’ growth strategy across geographies and service lines
- Build a high-accountability, metrics-driven operating system and organization
- Ensure consistent, high-quality clinical delivery across all markets
- Drive performance in value-based care arrangements
- Establish scalable infrastructure for multi-state expansion and integration
- Design and implement operating systems, processes, and governance structures for multi-state growth
- Develop enterprise operational playbooks across onboarding, provider deployment, credentialing, and facility engagement
- Define and track KPIs across productivity, utilization, and service delivery
- Partner with clinical and finance leadership to align operations with risk-based contract performance
- Drive continuous operational improvement
- Oversee operational infrastructure supporting clinical teams
- Optimize provider staffing, scheduling, and productivity
- Build scalable onboarding, credentialing, and training systems
- Support implementation of care models improving post-acute outcomes
- Lead onboarding of new partner facilities and health systems
- Standardize client onboarding, ramp, and performance monitoring
- Ensure consistent, high-quality partner experience
- Partner with CEO and other C-Suite executives to manage performance against financial targets
- Improve productivity, scheduling efficiency, and service economics
- Optimize revenue cycle operations including documentation and charge capture
- Drive margin improvement through operational discipline
- Support deployment and optimization of EMR, RCM, scheduling, and analytics systems
- Enable data-driven decision-making across operations
- Identify automation and workflow optimization opportunities
- Work with C-suite teams to ensure compliance with CMS, HIPAA, and state regulations
- Support quality initiatives and value-based care performance
- Implement monitoring and audit frameworks
- Build and lead a high-performing operations organization
- Develop regional and functional leaders
- Establish accountability and performance culture
- Partner with executive team on long-term strategy
Requirements
- 12–15+ years of healthcare operations leadership experience
- Experience in multi-site healthcare organizations
- Post-acute, SNF, or senior living experience strongly preferred
- Demonstrated ability to scale operations in high-growth environments
- Deep understanding of clinical workflows and provider models
- Experience managing P&L drivers and operational economics
- Strong leadership and organizational development capabilities
Benefits
- Offers Equity
- Offers Bonus
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