Hospitality Operations Administrator overseeing logistics, inventory, and compliance at Delicato’s Manteca Winery. Ensuring efficient systems and collaboration for exceptional guest and employee experiences.
Responsibilities
Manages logistics, inventory, compliance, and back-of-house workflows to support Delicato’s Hospitality Operations for our Manteca Winery
Assigns daily tasks and monitors the output of the team to meet production requirements
Leads in a constructive manner by example; demonstrates and encourages a strong work ethic and fosters an environment of trust and respect
Guides team in the proper use of assets and resources to avoid waste and ensure cost-effective operations
Provides immediate feedback and directly assists team to maintain level of productivity and deliver daily results
Informs supervisor of staffing needs
Ensures employees have a safe, healthy, and rewarding work environment; provides applicable safety training and resolves/reports safety issues to management
Supports change initiatives and company decisions in an effective manner
Communicates closely with supervisor regarding employee issues, concerns, and complaints in an objective and confidential manner
Maintains company and regulatory compliance during day-day-operations and advises supervisor of any infractions; assigns and monitors employee breaks and lunches and provides backup relief
Adheres to departmental GPS (Performance Management) guidelines and ensures proper GPS documentation; trains employees to do the job; identifies and makes suggestions for training needs and development opportunities
Manages supply and inventory for wine, merchandise, and operational materials, including ordering, receiving, rotation, cycle counts, and auditing levels
Serves as the primary contact for warehouse transfers, inter-winery courier deliveries, and returns; oversee online and in-house order fulfillment, shipping logistics, and resolution of discrepancies or damages with timely customer follow-up
Tracks and reports on promotional effectiveness by analyzing sales data and inventory movement
Requirements
Minimum 2 years operations experience at a winery or in a related field
3 – 5 years combined work experience in tasting room, winemaking or hospitality fields preferred
High school diploma or equivalent required, associate or bachelor’s degree preferred
Responsible Beverage Service Certificate required
Forklift and electric pallet jack certified
Professional wine certification a plus (Sommelier, CSW, WSET, etc)
Clean driving record and valid CA driver’s license
Excellent organizational and time management skills
Excellent oral and written communication skills
Self-motivated and able to independently solve problems
Able to meet changing priorities in the workplace with flexibility and enthusiasm
Professional appearance and demeanor
Proficient in retail software and Microsoft Office Suite (Word & Excel)
Benefits
Delicato covers nearly the entire cost for employees and a large percentage for dependents
Additional health benefits include life, disability and flexible spending accounts
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