Senior UX Designer shaping intuitive experiences for Trainline’s B2B products and customer service tools. Collaborating with cross-functional teams to deliver high-quality design solutions.
Responsibilities
Lead end-to-end design for our White Label and Agent Tooling products.
Partner with Product Managers to drive customer-centric outcomes across multiple B2B initiatives.
Collaborate with Research and Data teams to bring insights into design decisions and measure success.
Work closely with Engineers to deliver feasible, high-quality solutions that meet business goals.
Contribute to - and when needed, extend - our Design System, maintaining consistency and craft.
Facilitate discovery and ideation workshops; iterate rapidly and validate with users.
Champion accessibility, simplicity, and inclusivity in every interaction.
Share work in the open and provide thoughtful feedback to peers.
Requirements
Proven experience designing digital products end-to-end, ideally in B2B or platform-based environments.
Strong portfolio showcasing your process, UX reasoning, and impact.
Working knowledge of iOS, Android, and Web patterns.
Proficient in Figma or similar design tools; comfortable with prototyping and usability testing.
Confident collaborating with Product, Engineering, and commercial stakeholders.
Curious, pragmatic, and able to balance user needs with business realities.
Experience in PAYG (Pay As You Go) travel experiences or other location-based transit innovations is a plus.
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