Product Designer enhancing user experience through localization at Agoda. Working collaboratively on design solutions for diverse global markets.
About the role
- Senior UX Designer shaping intuitive experiences for Trainline’s B2B products and customer service tools. Collaborating with cross-functional teams to deliver high-quality design solutions.
Responsibilities
- Lead end-to-end design for our White Label and Agent Tooling products.
- Partner with Product Managers to drive customer-centric outcomes across multiple B2B initiatives.
- Collaborate with Research and Data teams to bring insights into design decisions and measure success.
- Work closely with Engineers to deliver feasible, high-quality solutions that meet business goals.
- Contribute to - and when needed, extend - our Design System, maintaining consistency and craft.
- Facilitate discovery and ideation workshops; iterate rapidly and validate with users.
- Champion accessibility, simplicity, and inclusivity in every interaction.
- Share work in the open and provide thoughtful feedback to peers.
Requirements
- Proven experience designing digital products end-to-end, ideally in B2B or platform-based environments.
- Strong portfolio showcasing your process, UX reasoning, and impact.
- Working knowledge of iOS, Android, and Web patterns.
- Proficient in Figma or similar design tools; comfortable with prototyping and usability testing.
- Confident collaborating with Product, Engineering, and commercial stakeholders.
- Curious, pragmatic, and able to balance user needs with business realities.
- Experience in PAYG (Pay As You Go) travel experiences or other location-based transit innovations is a plus.
Benefits
- private healthcare & dental insurance
- generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme to further reduce carbon emissions
- extra festive time off
- excellent family-friendly benefits
- clear career paths
- transparent pay bands
- personal learning budgets
- regular learning days
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