Customer Support Representative providing order management and customer assistance at Delta Intelligent Building Technologies. Collaborating with internal teams for efficient service delivery in Surrey, BC.
About the role
- Global Process Owner optimizing customer care processes and managing multi-country transformation initiatives for an international leader in gases and technology. Focused on customer-centric solutions and service frameworks.
Responsibilities
- Define, harmonize and document selected 'End-to-End' target processes for Customer Care
- Lead multi-country transformation initiatives
- Drive the implementation of new service capabilities, tools, and workflows
- Act as an expert reference for top management
Requirements
- Minimum 10 to 15 years of experience in the Customer Care field and/ or in customer facing roles
- Business Expertise: Advanced mastery of process management methodologies (BPM, Lean, Six Sigma, Design Thinking)
- Languages: Fluent English is essential, French or German are a major asset
Benefits
- Health insurance
- Professional development opportunities
- Diverse and inclusive workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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