KYC Intern analyzing customer profiles and resolving risk assessments at YouTrip fintech startup. Collaborating with Compliance to ensure customer satisfaction and safety.
About the role
- Customer advocate in a fintech company handling client inquiries and document verification. Working with international clients in a dynamic environment.
Responsibilities
- Communicate with clients in English/Bulgarian
- Deal with incoming inquiries via chat and email
- Review, analyze, and verify client onboarding documents
- Input and validate client data
- Conduct due diligence and risk assessments on new clients
- Channel client’s feedback
- Working on a 24/7 schedule, organized in shifts
Requirements
- Proficiency in English (C1 or above)
- Customer-orientated approach
- Good time management and multitasking skills
- Willingness to learn and develop
- Adaptiveness to a rapidly changing environment
- Previous experience in customer service (Bonus points)
- Understanding of the stock market and the fintech industry (Bonus points)
- Fluency in another language (Bonus points)
Benefits
- Comprehensive training program to adapt to the insights of the business
- Upskill trainings throughout your career
- Full appreciation of your talent and ideas
- Generous remuneration package
- Excellent social benefits, including 25 days off, a sports card and private health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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