Hybrid Junior Technical Engineer

at Trade Nation

• Job title: Junior Technical Engineer
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: DNS
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• Junior Technical Engineer at Trade Nation providing technical support and troubleshooting for staff issues. Involving hands-on coordination and administration of IT infrastructure and services.

Responsibilities

• Provide first-line technical support to staff, including troubleshooting hardware, operating systems, and desktop applications.
• Act as the initial point of contact for IT-related issues, ensuring timely resolution or escalation where required.
• Support user onboarding and offboarding, including account setup, access changes, and asset handover.
• Assist with administration of Domain names and DNS, Email mailboxes, Microsoft 365 / Office applications, and manage user permissions in line with predefined access policies.
• Coordinate acquisition, setup, and maintenance of computers, peripherals, and office IT equipment.
• Maintain an inventory of IT assets and ensure equipment is fit for purpose.
• Liaise with suppliers and service providers for repairs or replacements.
• Provide on-site support for office IT infrastructure, including Local networks (LAN/Wi-Fi) and Printers and shared devices.
• Act as the local technical contact for office connectivity issues.
• Support maintenance of company websites and hosting platforms.
• Ensure systems supporting the company’s external presence (e.g. website availability, business listings) remain operational and professional.
• Support day-to-day operation of endpoint security tools and VPN access.
• Follow centrally defined IT security standards and escalate incidents promptly.
• Assist with administration of Staff attendance and office management platforms, Door access and time recording systems, and CCTV recording systems (operational support only).
• Support upload, storage, and backup solutions for horse racing data and related video systems, coordinating with external vendors where applicable.

Requirements

• Passionate about helping others, with a friendly attitude toward assisting employees in solving their daily IT infrastructure issues.
• Willingness to learn and adapt to new technologies and processes.
• Problem solving mindset, genuine interest and ability to learn technical concepts and translate them to business solutions for customers.
• **Preferred Qualifications:**
• BSc in Computer Science, a related field, or equivalent experience/commitment to technology