Process Improvement Lead responsible for optimizing business processes at Byline Bank. Working with cross - functional teams to deliver measurable improvements in operational excellence.
About the role
- Executive Operations SME role handling incidents and customer requests for Telecom solutions. Responsible for monitoring, support, reporting, and escalation as per company process.
Responsibilities
- Analyse and handle the incidents discovered through monitoring or customer requests
- Handle customer concerns through tickets
- Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails
- Provide first level support to customer requests
- Acknowledge the requests
- Escalate alarms and issues on time
- Generate reports and update stakeholders of the organisation.
Requirements
- Bachelor of Engineering (Electronics or computer engineer)
- 0-3 years of relevant experience in Telecom/IT industry
- Linux – Basic/Intermediate Level (CLI)
- SQL – Basic/Intermediate Level
- Knowledge of Database– SQL, ORACLE
- Basic Knowledge of Telecom (GSM, Mobile Networks)
- 0–1-year experience as a Tier 1/Tier 2 support engineer
- Basic Operating system, MS Office Application knowledge.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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