Sr. Supply Chain Operations Manager leading complex supply chain operations for network equipment at T-Mobile. Driving improvements in service, cost-to-serve, inventory integrity, and asset utilization.
Responsibilities
Own execution across one or more aspects of network supply chain operations, ensuring integrated performance across planning, inbound logistics, warehousing, staging/kitting, fulfillment, critical spares readiness, returns, repair/refurbishment, redeployment, and disposition of network equipment
Provide senior operational ownership of third-party logistics, repair, and disposition partners; govern performance at external facilities, drive SLA adherence, and resolve execution gaps across forward and reverse operations
Independently lead resolution of complex, cross-functional operational issues and escalations impacting network readiness, inventory accuracy, cycle time, cost, or service risk; drive root-cause analysis and corrective/preventive actions
Drive continuous improvement across processes, vendor performance, and cost outcomes; lead implementation and stabilization of new or enhanced systems and tools (e.g., WMS/ERP integrations, asset tracking, performance analytics) that improve visibility and control
Develop and present operational insights, risks, and improvement outcomes to senior leadership; translate performance data into clear recommendations supporting network and supply chain decisions
Lead and support short- and long-term initiatives including special projects, onboarding of new suppliers or capabilities, and forward/reverse supply chain transformation efforts aligned to evolving network demand
Requirements
Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
Acceptable areas of study include Business, Supply Chain, Engineering, Industrial Management or related field
7-10 years - Managing supply chain operations including planning, materials management, and logistics in a large organization
4-7 years - Experience in vendor and third-party logistics management, including negotiation and strategic partnership development
4-7 years - Utilizing data analytics tools for supply chain optimization and presenting insights to executive leadership
Vendor Management- Expertise in managing and coordinating with external suppliers and vendors to ensure timely delivery and quality of services
Strategic Thinking- Ability to analyze current operations, identify strategic opportunities, and implement plans to achieve business objectives
Supply Chain Management- Comprehensive knowledge of supply chain processes including planning, procurement, and logistics to optimize operations
Data Analysis- Proficiency in analyzing supply chain data to drive decisions and improve operational efficiencies
Project Management- Strong project management skills to oversee supply chain projects from conception to implementation
Negotiation- Strong negotiation skills to effectively deal with vendors and suppliers to secure favorable terms
Microsoft Excel- Advanced proficiency in Microsoft Excel for data analysis, reporting, and visualization
Leadership- Strong leadership skills to manage and inspire the supply chain team to achieve business goals
Problem Solving Ability to identify problems, analyze underlying factors and propose solutions in a timely and effective manner
Change Management- Experience in managing change, including the ability to lead a team through changes in business processes and technologies
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