Logistics Coordinator handling shipping processes in a pet food manufacturing facility. Utilizing warehouse management systems to manage daily flow, troubleshoot issues, and ensure timely order completion.
About the role
- Supply Chain Operations Specialist at CEVA Logistics providing essential operational support in a dynamic supply chain environment, focusing on transportation coordination and customer relationships.
Responsibilities
- Develop critical relationships with internal or external customers
- Assist with account management, maintaining customer profiles, details and service needs
- Address complex or escalated customer questions regarding shipments, billing, and services
- Manage document accuracy; requires knowledge of customers, carriers, and procedures
- Oversee services that require special handling
- Track orders and shipments, assist with tracing
- Process operational data, identify and resolve concerns
- Utilize databases, logs, and other sources to locate and verify information
- Run, analyze and summarize operational reports; present information to co-workers or supervisors
- Interface with airlines, shipping, truck and related carriers to understand requirements
- Ensure compliance with company policies and maintain a safe work environment
- Create and process invoices, review for accuracy, assist customers as needed
Requirements
- High School graduate or GED; Associates Degree or equivalent combination of work experience preferred
- Two years of specialized logistics or related operations support experience
- Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications
- Ability to prepare operational reports, queries, and service information
- Ability to track and trace shipments, typically domestic and more complex.
- Capable of working with providers, carriers, and services in a transportation/logistics environment
- Able to identify operational delays and communicate and work to resolve potential concerns or delays
Benefits
- Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships
- Discounts on a diverse range of retail, travel, car, and hospitality brands
- Pet insurance
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