CV
Customer Advisor managing commercial clients in insurance sector, providing expert consultation and leading company initiatives. Engages actively with key clients and participates in strategic discussions.
About the role
- Technical Assurance Expert responsible for performance analysis and diagnostics of telecommunications services. Work with indicators to enhance service delivery at TIM.
Responsibilities
- Technical owner responsible for analyzing performance and diagnosing issues related to telecommunications services for customers.
- Analyze performance and diagnose issues related to fixed internet services (Ultrafibra) for customers using technical and business indicators.
- Identify opportunities in processes and provide feedback to the value chain to drive improvements.
- Analyze post-sale system orders (e.g.: address changes, temporary service suspensions, processing failures of these system requests), identifying systemic, process and/or operational opportunities.
- Analyze the impact of failures (repairs or mass incidents) on customer services and their consequences (complaints to consumer protection agencies, churn, or repeated contacts to customer support).
Requirements
- Knowledge of Telecommunications
- Experience using dashboards in Power BI
- Proficient in Microsoft Office
- Preferred experience with fixed broadband
- Currently pursuing a bachelor's degree
- Desired degrees/courses: Telecommunications Engineering, Network Engineering, Computer Science, Information Systems, Systems Analysis and Development, Industrial/Production Engineering (with focus on processes and quality)
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Wellness Program
- Private Pension Plan
- Company mobile phone with unlimited data and voice allowance
- Agreements and partnerships with over 3,000 companies and institutions, including partnerships for discounts on your electricity bill and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit-sharing
- "My First Benefit" — assistance for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible work models and schedules
- "Happy Day" — day off during your birthday month
- Extended leave for maternity, paternity, marriage and adoption
- Transportation voucher
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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