Responsible for monitoring events related to maintenance of the access and transport network at the most critical levels, providing on-call coverage.
Main activities
Monitor the performance and progress of the contractual rollout;
Manage offline maintenance and ensure fulfillment of contractual SLAs, analyze allowance overruns and define action plans;
Evaluate the effectiveness of preventive maintenance in reducing failures;
Evaluate and monitor all operational efficiency indicators involving allowance consumption and investments (Field, Special Projects);
Support and guide regional teams in mapping strategic resilience action plans;
Monitor monthly completion of preventive maintenance, allowances, penalties and applied credits/bonuses;
Present internal indicators and strategic actions to improve process performance;
Direct action plans of the areas (Field, L3, AI&T) toward new investments;
Lead meetings with vendors to align on deliverables and update records;
Develop solutions aimed at process automation;
Prioritize and direct the use of FAT A and B preventive allowances;
Disseminate knowledge through on-the-job training.
Requirements
Bachelor's degree, preferably in Telecommunications Engineering, Computer Science, Information Systems or related fields;
Experience in predictive maintenance of access and transport networks, logical acceptance of equipment on site, rollout management with partners and field supervision;
Desirable certifications: Lean Six Sigma, Design Thinking and/or ITIL;
Knowledge of automation;
Knowledge of budgeting principles/financial management;
Technical knowledge of telecommunications networks;
Proficient in Microsoft Office (Excel, PowerPoint);
Experience with Power BI.
Benefits
Flexible Benefits Program
Medical and Dental Care *
Medication Benefit *
Wellhub (formerly Gympass) *
Meal and/or Food Allowance
Financial Wellness Program
Private Pension Plan
Mobile phone with unlimited data and voice allowance
Agreements and partnerships with more than 3,000 companies and institutions, including discounts on your electricity bill and broadband internet
Online English course extendable to one family member or friend
Internal Training and Development Program
Profit Sharing
My First Benefit - Support for children up to 2 years old
Daycare Reimbursement (for parents)
Flexible work models and schedules
Happy Day - Day off during your birthday month
Extended leave for maternity, paternity, marriage and adoption
Transportation Allowance
And more!
Job title
Maintenance Operations Professional – Senior Consultant
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