Financial Solutions Advisor role at Bank of America guiding clients to achieve financial goals. Responsibilities include providing advice, triaging leads, and recommending products.
About the role
- Coordenador Financeiro at Grupo Tigre managing Crédito e Cobrança operations with a focus on risk mitigation. Leading teams and ensuring adherence to financial policies.
Responsibilities
- Coordinate the risk analysis process and the release of orders held for credit, evaluating customers' financial history in SAP and handling escalation of exceptions, with a focus on mitigating default and ensuring smooth billing.
- Manage the execution of the collections strategy and the monitoring of overdue receivables, conducting preventive and corrective actions to reduce delinquency and improve the Average Collection Period.
- Control the referral of past-due portfolios to external collection agencies, ensuring application of corporate policies and strengthening credit recovery strategies.
- Supervise receivables reconciliation and bank settlement processes, ensuring the correct integration of remittance and return files and preventing inconsistencies or incorrect charges.
- Lead the resolution of commercial and financial incidents, coordinating ticket handling and ensuring SLA compliance and quality support to internal areas.
- Coordinate renegotiation processes for overdue invoices, defining system parameters and payment conditions within established authorizations, focusing on recovering amounts and regularizing customers.
- Assess the risk of receivable losses and coordinate the calculation and recording of the Provision for Doubtful Accounts (PDD), ensuring adherence to accounting policies and accurately reflecting portfolio risk.
- Prepare and monitor performance indicators for credit and collections operations, consolidating SAP data to generate management reports and identify improvement opportunities.
- Contribute to the review and update of credit policies and procedures, analyzing operational impacts and ensuring alignment with corporate guidelines.
Requirements
- Bachelor's degree: Administration, Accounting, Economics, Production Engineering or related fields.
- Experience managing Credit and Collections operations, including defining and executing collections strategies, conducting debt negotiations and analyzing performance indicators related to credit, recovery and delinquency.
- Leadership of operational teams, with SLA monitoring, performance management and a focus on process efficiency and quality.
- Knowledge of the Provision for Doubtful Accounts methodology (PDD).
- Ability to analyze data and credit & collections indicators, focused on risk forecasting and trend identification.
- Postgraduate degree, MBA or specialization in Finance, Controllership, Risk Management or Credit.
- Experience with SAP, acting in Credit and Accounts Receivable processes.
- Familiarity with customer service management platforms and approval workflows.
- Experience configuring or operating automated credit decision engines.
- Knowledge of legislation and best practices applicable to collections and credit recovery.
- Knowledge of LATAM financial routines.
- Intermediate Spanish.
Benefits
- Work arrangement: Hybrid (4 days per week on-site in Joinville).
- Flexible working hours.
- Meal allowance.
- Year-end gift.
- Health insurance.
- Dental plan.
- Life insurance.
- Private pension plan.
- Wellhub (formerly Gympass).
- Birthday day off.
- Family-friendly company: extended maternity and paternity leave.
- Discount on our products.
- Annual bonus (profit sharing).
- Discounts of up to 50% on medications.
- Health programs.
Job title
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