About the role

  • Director of Technology Operations for IT Services overseeing full IT Operations function in a multi-site environment. Leading a growing IT Operations team with significant autonomy and responsibility.

Responsibilities

  • Lead and continuously improve all IT operations capabilities, including:
  • Help Desk (Level 1 & 2)
  • IT Service Management (ITIL-aligned)
  • Network Services
  • IT Infrastructure & End User Computing
  • Information Security & operational risk controls
  • Build a high-performing, service-focused team and culture with clear accountability.
  • Ensure robust coverage for operationally critical environments, including shift-based or call-centre aligned support needs.
  • Partner with Operations leadership to understand workflows and ensure IT service models enable performance and customer experience.
  • Develop and execute an IT operations strategy focused on consolidation, standardisation, and scalable service models.

Requirements

  • 10+ years in IT Operations / Technology Operations leadership roles spanning multiple domains.
  • Proven experience leading service delivery teams in operationally critical environments, ideally including call-centre/contact-centre settings.
  • Strong experience across:
  • IT Service Management (ITIL-based)
  • Infrastructure & End User Computing
  • Network Operations
  • Security operations and governance
  • Vendor and contract management
  • Demonstrated success driving transformation: consolidation, scalability, cost efficiencies, and service quality improvements.
  • Strong leadership presence with the ability to operate autonomously, influence stakeholders, and work cross-functionally.

Job title

Director of Technology Operations

Job type

Experience level

Lead

Salary

$210,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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