Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Director of Technology Operations for IT Services overseeing full IT Operations function in a multi-site environment. Leading a growing IT Operations team with significant autonomy and responsibility.
Responsibilities
- Lead and continuously improve all IT operations capabilities, including:
- Help Desk (Level 1 & 2)
- IT Service Management (ITIL-aligned)
- Network Services
- IT Infrastructure & End User Computing
- Information Security & operational risk controls
- Build a high-performing, service-focused team and culture with clear accountability.
- Ensure robust coverage for operationally critical environments, including shift-based or call-centre aligned support needs.
- Partner with Operations leadership to understand workflows and ensure IT service models enable performance and customer experience.
- Develop and execute an IT operations strategy focused on consolidation, standardisation, and scalable service models.
Requirements
- 10+ years in IT Operations / Technology Operations leadership roles spanning multiple domains.
- Proven experience leading service delivery teams in operationally critical environments, ideally including call-centre/contact-centre settings.
- Strong experience across:
- IT Service Management (ITIL-based)
- Infrastructure & End User Computing
- Network Operations
- Security operations and governance
- Vendor and contract management
- Demonstrated success driving transformation: consolidation, scalability, cost efficiencies, and service quality improvements.
- Strong leadership presence with the ability to operate autonomously, influence stakeholders, and work cross-functionally.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Manager overseeing laboratory operations and improving service models at Boston Medical Center. Ensuring regulatory compliance and managing personnel in clinical laboratory settings.
Data Operations Associate responsible for tracking and managing global finance transactions for Green Street. Ensures data accuracy and performs analysis, reporting, and management duties.
Insurance Educator providing education and guidance about health insurance to DaVita patients. Involves direct interaction with patients and clinical teams in a hybrid work environment.
Healthcare Operations Manager at DaVita overseeing outpatient clinic operations and improving patient care. Managing financial performance and leading a clinical team for optimal results.
Process Operations Technician Apprentice at BASF making an impact on sustainability through crop protection products. Hands - on role involving loading/unloading and monitoring processes while pursuing academic qualifications.
Transformation Operations Manager at Grant Thornton helping organizations implement supply chain strategies. Lead major transformation initiatives with expert consulting guidance and client collaboration.
Leading global HR team supporting Total Rewards operations, focusing on data management and well - being services. Collaborating with the HR department and external vendors on complex issues.
Associate Director managing workforce operations and recruiting at Tarter Krinsky & Drogin LLP. Ensuring effective deployment and management of legal support workforce.
Branch Operations Supervisor at Columbia Falls, aiding in operational duties and supervising the branch staff to enhance service delivery.