Hybrid UX Consultant

at GAIN

• Job title: UX Consultant
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• User Experience Consultant developing engaging digital products and services across public, private, and third sector industries. Collaborating with clients to understand their requirements and deliver high-quality UX outputs.

Responsibilities

• Liaising with clients to understand their business objectives and documenting their requirements confidently.
• Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wire-framing and prototype development.
• Analysing research to identify problems and opportunities for product or service improvements.
• Making recommendations and confidently communicating these to product and design teams through a variety of formats such as written reports and visualised designs.
• Leading collaborative workshops with clients to support them in developing and implementing solutions.
• Working with research participant recruitment teams to identify representative users of a product or service.
• Management of UX projects, including liaising with key stakeholders and planning project timescale.
• Supporting the wider team, including client services, sales and marketing as required.

Requirements

• Relevant undergrad degree preferred, although may have comparable skills and knowledge gained through experience.
• At least 1-3 years’ commercial experience in a User Experience (UX) and ideally some experience within an established agency / consultancy.
• Experienced in all aspects of UX Design including IA development, interaction design, wireframing and prototyping.
• Experienced in a variety of UX research methods such as: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping and expert evaluations.
• Experienced in executing, analysing and reporting on findings from research studies.
• Experienced in leading collaborative workshops.
• Excellent verbal and written communication.
• Excellent time-management and experience of project managing UX projects.
• Confident and experienced in stakeholder management.
• Contributes to creating an inclusive and positive team environment.
• Actively looks for opportunities for continuous improvement.
• Able to work independently, managing priorities effectively and work at pace.
• Experienced in specifying research participant recruitment criteria.
• Excellent at communicating an in-depth knowledge of the user centred design process.

Benefits

• Private Medical Insurance
• BUPA Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing