Digital Channel & User Experience Specialist enhancing customer experience across postal service channels. Supporting accessibility compliance and optimizing customer interaction processes in postal services.
About the role
- Mid-Weight UX Designer driving user-centered designs for enterprise solutions at GAIN. Leading projects in a hybrid work setting with a focus on impactful user experiences.
Responsibilities
- Lead end-to-end interaction design on client projects, from initial concepts and user flows through to high-fidelity prototypes and design specifications
- Take ownership of complex design challenges, applying user-centered design principles, behavioural psychology, and established UX heuristics to solve problems strategically
- Create sophisticated interactive prototypes using Figma, ProtoPie, Principle, or Framer to demonstrate interaction models, micro-interactions, and multi-step user journeys
- Design and document scalable design systems, interaction patterns, and component libraries that maintain consistency across large-scale digital products
- Collaborate closely with researchers to translate user insights and testing findings into actionable design improvements and strategic recommendations
- Work with development teams throughout build phases, reviewing implementations, problem-solving technical constraints, and ensuring interaction fidelity
- Lead client-facing design presentations and workshops, articulating design rationale, defending creative decisions, and facilitating productive feedback sessions
- Mentor junior designers, providing constructive critique, sharing best practices, and helping to raise the overall craft quality across the team
- Champion accessibility and inclusive design, conducting audits and embedding WCAG standards into every stage of the design process
- Contribute to new business pitches and proposals, helping to shape project approaches and demonstrate our design capabilities
- Stay ahead of industry trends, emerging interaction patterns, AI-enhanced interfaces, and new tools—bringing thought leadership to internal discussions and client work
- Support the evolution of our design practice, contributing to internal processes, toolkits, and knowledge-sharing initiatives
Requirements
- 3–5 years of experience in interaction design, UX design, or product design within an agency, consultancy, or product team environment
- A strong portfolio demonstrating end-to-end project ownership—showing strategic thinking, interaction craft, and measurable impact across diverse projects
- Expert-level proficiency in Figma with demonstrated ability to build complex, component-based design systems and interactive prototypes
- Deep understanding of interaction design principles, design psychology, and usability heuristics with the ability to apply them strategically across different contexts
- Proven experience designing responsive, multi-device experiences with sophisticated interaction patterns that adapt intelligently across breakpoints
- Strong knowledge of accessibility standards (WCAG AA) and practical experience designing inclusive interactions for diverse user needs
- Experience working directly with development teams, understanding technical constraints, and producing clear, implementable design specifications
- Excellent stakeholder management and presentation skills—comfortable leading workshops, presenting to senior clients, and navigating feedback diplomatically
- Ability to work autonomously, manage multiple projects simultaneously, and prioritize effectively in a fast-paced agency environment
- Experience mentoring or supporting junior designers
- Experience leading design on projects in regulated or complex industries (healthcare, life sciences, financial services, public sector) where compliance and trust are critical
- Advanced prototyping skills using ProtoPie, Principle, Framer, or After Effects to demonstrate sophisticated interaction behaviours and animated transitions
- Understanding of front-end development (HTML/CSS/JavaScript fundamentals) to inform feasibility and collaborate more effectively with technical teams
- Experience designing AI-enhanced interfaces, intelligent search systems, personalization engines, or adaptive user experiences
- Knowledge of analytics and user testing tools (Hotjar, Maze, UserTesting) and experience using quantitative and qualitative data to validate design decisions
- Familiarity with Agile or Lean UX methodologies and designing within sprint-based workflows
Benefits
- Private Medical Insurance
- BUPA Life Assurance
- Income protection
- Employee Assistance Programme
- Cycle to Work salary sacrifice scheme
- Tech & Wearables salary sacrifice scheme
- Octopus EV Scheme
- Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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