Hybrid Operations Systems Analyst

at The Walt Disney Company

• Job title: Operations Systems Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $62,200 - $83,300 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Operations Systems Analyst responsible for managing user access and system configurations across enterprise platforms for Disney's streaming services. Supporting seamless onboarding and integration with WFM and CRM platforms.

Responsibilities

• Provision, modify, and deactivate user accounts across WFM and CRM platforms in accordance with HR and IT protocols
• Assign and maintain user roles, skills, and access levels based on business function and operational requirements
• Serve as the primary point of contact for troubleshooting CXone user settings and validating profile configurations prior to escalating to NICE System Management
• Ensure IEX system configurations support accurate forecasting, planning, and user interfacing aligned with business operations
• Conduct regular audits of system permissions and access logs to ensure compliance with internal and regulatory standards
• Maintain and update system settings, queues, and routing configurations to support evolving operational needs
• Collaborate with IT, HR, and WFM teams to support seamless onboarding and integration between systems, including HRIS and CRM platforms
• Document procedures, access changes, and configuration updates to support transparency and audit readiness

Requirements

• Bachelor’s degree in Information Systems, Business Administration, or related field preferred
• 2+ years of experience in IT operations, WFM systems administration, or user access management
• Hands-on experience with NICE, CXone, IEX, Salesforce, Sprout Social, Verint, Genesys, or similar platforms

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.