Lead Business Architect working with Enterprise Technology to enhance financial processes and systems. Collaborating with stakeholders to drive operational efficiency in Source to Pay and Travel.
Responsibilities
Work with users, partners and senior business stakeholders for a particular group of value chains within Enterprise Technology of Source to Pay and Travel
Apply in depth understanding of how SAP Finance integrates with broader functions
Interprets internal or external business issues and recommends best practices to improve products, processes or services
Leads others to solve complex problems, uses sophisticated analytical thought to exercise judgement and identify innovative solutions
Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer
Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams
Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management
Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met
Gather requirements for minor enhancements and oversee the resultant product from the vendors
Participate in testing as required by the test strategy
Drive the adoption of agile development methodologies, focusing on improving the velocity and quality of delivered work products through DevOps practices and automated testing
Partner with the application security team on the implementation of “security by design,” ensuring that all solutions meet security standards
Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services
May lead functional teams or projects with moderate resource requirements, risk and complexity
Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced.
Comfortable influencing to achieve desired outcomes.
Requirements
7 years of related work experience required
Business acumen, with deep expertise in the allocated domain(s) as well as strong skills in the technology that supports the domain(s)
Deep Service Management expertise, working within a support community/Center of Excellence
Experience managing outsourced vendors, including, but not limited to, agile software development, testing, SLA management, and incident/problem management
Participation in formal change management processes
Experience working within an agile framework
Very detail oriented
High emotional intelligence
Proven strong negotiating and consensus building abilities
Experience with application monitoring technologies; New Relic, DataDog, Synthetic Transactions
Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile
Exemplary communications skills
Current understanding of new/emerging technology and its application in business.
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package
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