Creative Operations Specialist championing Workfront processes for Pods and Squads. Onboarding and supporting users while driving process improvements and efficiency.
Responsibilities
Onboard, train, and support new users on Pod/Squad processes.
Maintain templates, reports, and dashboards to track operational metrics.
Cascade enterprise-level process and system changes.
Provide first-line technical support and escalate issues as needed.
Keep process and template documentation current.
Stay up to date on Workfront releases; test and recommend new features for adoption.
Partner with Pods/Squads to refine workflows and improve efficiency.
Support onboarding of new groups into Workfront with training and templates.
Gather user feedback and share with the System Administrator for enterprise improvements.
Requirements
High school diploma or equivalent required.
2+ years with Workfront or similar project management tool.
Proven ability to create reports, dashboards, and templates.
Experience in training, onboarding, or process support.
Exposure to process improvement or workflow documentation preferred.
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