Senior Manager for eCommerce Merchandising responsible for maximizing online product experiences. Leading a merchandising team to achieve growth initiatives in the digital space at Brooks Running.
About the role
- Ecommerce Fulfillment Manager overseeing fulfillment operations and driving continuous improvement in Leominster, MA. Leading a team to achieve high order accuracy and timely shipping.
Responsibilities
- Oversee daily ecommerce fulfillment operations to achieve on-time shipping and high order accuracy.
- Implement and monitor KPIs: order accuracy rate, on-time delivery percentage, productivity benchmarks, and inventory shrinkage.
- Lead and empower a diverse team, creating a culture of accountability and continuous improvement.
- Develop and mentor team members, create succession plans, and build leadership pipelines.
- Ensure compliance with OSHA standards and maintain a safe work environment through audits and associate training.
- Manage labor budgets, monitor fulfillment costs, and identify cost-saving opportunities.
- Leverage technology including WMS, OMS, Aptos, and Microsoft 365 to streamline operations.
- Plan and execute scalable strategies for peak seasons, including temporary staffing and resource allocation.
- Collaborate with customer service teams to align fulfillment performance with customer satisfaction metrics.
- Champion sustainability initiatives such as reducing packaging waste and implementing eco-friendly practices.
- Partner with internal and external stakeholders including corporate eCommerce team, delivery carriers, and vendors.
Requirements
- 3-5+ years of experience in ecommerce fulfillment or distribution center management.
- Proficiency in WMS, OMS, Aptos, and Microsoft 365.
- Strong analytical skills with ability to interpret KPIs and implement process improvements.
- Excellent leadership, communication, and team development skills.
- Knowledge of OSHA compliance and safety standards.
- Experience managing budgets and driving cost efficiencies.
- Ability to adapt to seasonal volume fluctuations and lead scalable operations.
- Availability and willingness to work a flexible schedule during peak seasons.
Benefits
- Competitive salary
- Associate discount
- Full-time benefits: 401(k) match, vacation and sick time accrual, health benefits
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