Hybrid IT Infrastructure Engineer – L2

at The Missing Link

• Job title: IT Infrastructure Engineer – L2
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Azure, Cloud
• Location requirements: Hybrid, Pune, India

About the role

• L2 Infrastructure Engineer at The Missing Link delivering high-quality tech support and managing modern endpoint environments in Pune. Join a collaborative team for innovative IT solutions.

Responsibilities

• **What you’ll be doing**
• Providing high-quality L2 support across modern IT environments
• Analysing, troubleshooting, and resolving complex technical issues
• Working closely with clients to deliver a seamless and professional service experience
• Supporting and managing modern endpoint environments
• Contributing to continuous improvement of support processes and automation

Requirements

• **Your technical expertise**
• You’ll bring strong hands-on experience with:
• Microsoft 365 and Azure cloud platform
• Microsoft Teams, SharePoint, and OneDrive
• Active Directory & Entra ID
• Windows 10/11 and Microsoft Office suite
• Endpoint lifecycle management using **Microsoft Intune**
• Role-Based Access Control (RBAC) design and implementation
• **Desirable skills and experience**Whilst not essential, you will stand out if you have:
• Experience working for a Managed Service Provider (MSP)
• PowerShell scripting experience for automation
• Experience creating custom winget packages or PSAppDeploy
• Intune profile configuration with a focus on compliance
• Exposure to technologies such as:
• Veeam Backup & Replication
• Windows Autopilot & ESP provisioning
• Modern application packaging and deployment
• Patch management tools
• Microsoft certifications
• **What makes you successful**
• Exceptional time management and organisational skills
• Ability to work independently and as part of a large, distributed team
• Excellent professional communication skills
• Strong attention to detail
• Proven ability to troubleshoot and resolve complex issues

Benefits

• **Why you’ll love working at The Missing Link** We genuinely care about our people and our culture. Here’s what you can expect:
• 🤝 A **s**upportive, collaborative, and respectful environment
• 🎓 Strong focus on training, mentoring, and company‑paid certifications
• 🚀 Clear opportunities for career growth and advancement
• 🌏 Hybrid working arrangements based in Pune, India
• 🧠 A culture that encourages learning, innovation, and continuous improvement