Hybrid Senior Process Optimization Consultant

at The Hartford

• Job title: Senior Process Optimization Consultant
• Job type: Full Time
• Experience level: Senior
• Salary: $110,800 - $166,200 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Senior Process Optimization Consultant leading strategic initiatives in operational excellence for Employee Benefits Operations at The Hartford, collaborating to enhance customer and employee experiences.

Responsibilities

• Lead in-depth analysis of business processes to identify pain points and design innovative, value-added solutions.
• Develop and test proof-of-concept pilots to validate strategic hypotheses and assumptions.
• Apply Lean and Six Sigma methodologies to drive continuous improvement and operational efficiency.
• Partner with business leads to map out current-state and maintain future-state business-process flows of customer attributes across customer-journey touch points and channels.
• Ensure downstream billing processes supported by data exchange meet financial, compliance, and audit expectations, including appropriate controls, reconciliation standards, and issue escalation paths.
• Establish and maintain exception management frameworks, including intake, triage, root cause analysis, and permanent corrective actions for data-related billing issues.
• Manage and execute process optimization projects from concept through implementation, ensuring delivery within scope, schedule, and budget.
• Develop and implement comprehensive change management and communication strategies to support successful adoption of new processes and systems.
• Facilitate cross-functional teams to deliver project objectives.

Requirements

• Minimum 3 years strategic project management experience
• Minimum 5 years of Operations or Employee Benefits or cross industry experience
• Experience with Employee Benefits member data billing practices preferred
• Experience with Employee Benefits plan design practices preferred
• Bachelor’s degree or equivalent work experience required
• Business process optimization experiences a plus; Six sigma experience is desired; green belt is a plus
• Excellent written, oral and presentation skills at all levels within the organization
• Strong ability to manage complexity, ambiguity and multitask
• Highly organized and detail oriented
• Able to build and foster strong working relationships; persuasive / able to influence others
• Critical thinking skills –applies sound judgment; able to trouble-shoot
• Sound data analytics expertise with the ability to synthesize data and develop solutions.
• Business knowledge; financial acumen, and insurance knowledge
• Strategic thinker - hypotheses development and analysis, and conclusion generation
• Willingness to appropriately challenge the status quo

Benefits

• Competitive salary
• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition