Senior IT Consultant specializing in Cloud & Virtualization solutions with a focus on client projects and technical mentoring. Engaging in modern technology strategies and architecture development.
About the role
- Senior Solution Consultant shaping customer understanding of AI-driven experience orchestration across Australia and New Zealand. Collaborating with stakeholders to support customer confidence and develop targeted solutions.
Responsibilities
- Support Strategic Conversations on AI-Driven Experience Orchestration
- Engage senior stakeholders to explain how AI-driven orchestration enhances CX strategy and operations
- Act as a solution lead for key opportunities
- Collaborate with Sales, Value Consulting, Services, and Partners to develop cohesive solution approaches
- Design and deliver tailored demonstrations that showcase Genesys AI capabilities across journeys
- Support the development of solution architectures aligned to customer needs and business outcomes
- Share knowledge and best practices within the ANZ Solution Consulting team
Requirements
- 5–8+ years’ experience in solution consulting, CX platforms, or related technology roles
- Experience supporting complex or enterprise-level opportunities
- Solid understanding of Genesys Experience Orchestration concepts (journeys, routing, analytics, automation)
- Working knowledge of AI concepts such as predictive models, real-time decisioning, and emerging LLM use cases
- Strong communication skills and the ability to engage both technical and business stakeholders
Benefits
- Great benefits and perks like larger tech companies
- Independence to make a larger impact on the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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