Leave Management Analyst determining eligibility for insurance benefits and aiding in return-to-work planning. Working within corporate standards and providing exceptional customer service.
Responsibilities
Work with internal and external customers to retrieve and relay information relevant to leave management claims.
Provide exceptional customer service using professional written and verbal communication skills.
Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude.
Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight.
Maintain a dedication to meeting the expectations and requirements of internal and external customers.
Help to create a positive team environment that achieves Employee Benefit Claims Diversity and Inclusion initiatives and objectives.
Requirements
HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.
1+ years of claim experience a plus.
Medical terminology is a plus.
Strong organizational and prioritization skills.
Exceptional problem solving.
Exceptional Critical Thinking Skills.
Professional verbal and written communication skills.
Continuous Improvement Mindset.
Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.
Thrives in a structured team environment.
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.
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