Hybrid Construction Defect Claim Consultant

at The Hartford

• Job title: Construction Defect Claim Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $84,000 - $126,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hartford, United States

About the role

• Claim Consultant managing medium to high exposure construction defect claims. Providing superior customer service, conducting investigations, and articulating coverage positions.

Responsibilities

• The Claim Consultant will demonstrate the ability to timely manage medium to high exposure accounts exhibiting detailed claim knowledge, a well-reasoned analytical focus and a claim resolution strategy
• Other responsibilities include: Provide proactive communications to customers and business partners in the management of claims
• Respond to inquiries from customers and provide superior customer service
• Review and analyze multiple complex policies and coverage parts
• Write and articulate clear and concise coverage positions
• Conduct investigations regarding claims and/or lawsuits
• Manage litigation and counsel, inclusive of litigation planning, budgeting and implementing a liability resolution strategy
• Develop coverage, liability and damages assessments and provide recommendations to leadership
• Pursue coverage and liability risk transfer against other liable parties and insurance carriers
• Conduct complex negotiations and articulate coverage/liability positions
• Attend mediations and trials as necessary
• Manage expenses, reserves and financial transactions
• Consistently maintain up to date claims metrics

Requirements

• Bachelor’s degree preferred
• J.D. or CRIS designation is a plus
• 5+ years general liability claim handling experience strongly preferred
• construction defect claim handling experience is preferred
• Experience in handling affirmative/defensive risk transfer
• Strong verbal and written communication skills
• Strong analytical and critical thinking skills
• Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
• Strong customer service and active listening skills
• Strong time management and organization skills
• Strong negotiation and conflict resolution skills
• Working proficiency with MS Office, especially Word and Excel
• Active Property & Casualty State Insurance Adjuster license, preferred

Benefits

• Other rewards may include short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition