Hybrid Claims Consultant – Environmental

at The Hartford

• Job title: Claims Consultant – Environmental
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $84,800 - $161,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Consultant or Specialist roles in managing complex environmental claims at The Hartford. Involves detailed investigation, legal analysis, and strategic resolution with a specialized team.

Responsibilities

• Independently and timely manage all aspects of the most complex, high-value claims
• Provide proactive communications to customers and business partners in the management and resolution of claims
• Respond to inquiries from customers and provide superior customer service
• Review and analyze multiple complex policies and coverage parts
• Write and articulate clear, concise and accurate coverage positions
• Conduct investigations regarding claims and/or lawsuits
• Effectively manage litigation and counsel
• Develop and persuasively articulate complex coverage, liability and damage assessments
• Provide detailed impactful recommendations to leadership
• Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
• Conduct complex negotiations and articulate coverage/liability positions
• Attend mediations and trials as necessary
• Proactively manage accurate expense, reserve and financial transactions
• Consistently maintain up-to-date claims metrics

Requirements

• 5+ years general liability claim handling experience
• Consultant: Experience with commercial general liability claims
• Specialist: Experience with environmental or other latent injury claims or claims under affirmative pollution coverages
• Experience in handling affirmative/defensive risk transfer; including additional insured tenders
• Strong to Excellent verbal and written communication skills
• Strong to Excellent analytical and critical thinking ability
• Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
• Superior customer service skills and active listening skills
• Proven track record of prioritizing and managing multiple responsibilities
• Proven track record of effective negotiations/settlement of high-value general liability claims
• Demonstrated negotiation and conflict resolution skills
• Proficiency with MS Office, especially Word and Excel
• Proficiency handling litigated claims
• Active Property & Casualty State Insurance Adjuster license or ability to obtain licensing within 3 months of hire.

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Paid time off
• Professional development opportunities
• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition