Vice President of Security Operations Center at Fidelity ensuring security across global operations. Leading cyber incident response and collaborating with internal teams to enhance network security.
About the role
- Security Operations Manager overseeing client relations and service delivery across multiple Columbus sites. Ensuring operations meet client expectations while managing staffing and scheduling responsibilities.
Responsibilities
- Oversee client relations and service delivery across multiple Columbus sites.
- Ensure operations meet or exceed client security expectations and company standards.
- Partner with HR to hire and train staff.
- Lead and support site managers, supervisors, and officers.
- Enforce company policies.
- Develop and manage personnel schedules to ensure coverage and service levels.
- Oversee timekeeping and payroll activities.
- Conduct regular quality assurance inspections at client sites.
- Document findings and implement corrective actions to drive continuous improvement.
Requirements
- A valid Driver’s License and reliable transportation. (Required)
- Possess a High School Diploma or GED Equivalency. (Required)
- 3+ years of supervisory/ management experience. (Required)
- Previous security experience is a plus.
- Able to successfully pass a state and federal criminal background check.
- Intermediate knowledge of MS Office products, including: Excel, Word, Outlook, PowerPoint, Teams, SharePoint.
- Have a neat and professional appearance.
- Possess excellent customer service skills (e.g., courtesy, patience, understanding, etc.).
- Possess excellent written and oral communication skills, including the proper use of grammar, punctuation and spelling.
- Be willing to work additional hours when asked or directed.
- Possess the ability to handle multiple tasks/priorities alone and often simultaneously.
Benefits
- competitive salary
- paid vacation
- matching 401K
- other benefits
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