Vice President of Security Operations Center at Fidelity ensuring security across global operations. Leading cyber incident response and collaborating with internal teams to enhance network security.
About the role
- Security Operations Manager overseeing client relations and service delivery across Columbus sites for Ohio Support Services. Ensuring client security expectations and company standards are met or exceeded.
Responsibilities
- Serve as the primary point of contact for client representatives across multiple sites.
- Maintain strong, proactive relationships to ensure client satisfaction and retention.
- Ensure site operations consistently meet or exceed client security expectations and company standards.
- Partner with Human Resources to recruit, select, and onboard quality hires.
- Ensure all employees are trained according to established procedures and post orders.
- Provide guidance and support to client site managers, supervisors, and security officers.
- Direct and deploy flex officers and area managers to meet coverage needs.
- Enforce company policies in accordance with established procedures; coach and counsel staff as needed.
- Develop and manage personnel schedules to ensure coverage and service levels.
- Oversee timekeeping and payroll activities; approve timesheets and resolve discrepancies promptly.
- Conduct regular quality assurance inspections at client sites.
- Document findings and implement corrective actions to drive continuous improvement.
- Uphold organizational procedures and standards across all assigned locations.
- Coordinate day-to-day site operations and provide ongoing operational support to the field.
- Monitor performance and provide timely updates and reports to clients and company leadership.
Requirements
- A valid Driver’s License and reliable transportation. (Required)
- Possess a High School Diploma or GED Equivalency. (Required)
- 3+ years of supervisory/ management experience. (Required)
- Previous security experience is a plus.
- Able to successfully pass a state and federal criminal background check.
- Intermediate knowledge of MS Office products, including: Excel, Word, Outlook, PowerPoint, Teams, SharePoint.
- Have a neat and professional appearance.
- Possess excellent customer service skills (e.g., courtesy, patience, understanding, etc.).
- Possess excellent written and oral communication skills, including the proper use of grammar, punctuation and spelling.
- Be willing to work additional hours when asked or directed.
- Possess the ability to handle multiple tasks/priorities alone and often simultaneously.
Benefits
- competitive salary
- paid vacation
- matching 401K
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Security Operations Manager overseeing client relations and service delivery across multiple Columbus sites. Ensuring operations meet client expectations while managing staffing and scheduling responsibilities.
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