Planning Director at HeimatTBWA focusing on brand strategy and engaging target audiences. Responsible for conducting market research and facilitating workshops.
About the role
- Senior Director leading workforce management transformation for The Cigna Group. Focusing on innovative tools, processes, and collaboration across operations and finance leaders in a hybrid role.
Responsibilities
- Lead the transformation of the WFM organization by developing and implementing innovative tools, processes, and technologies
- Drive the evolution of our business model and network strategy to support dynamic workforce management
- Influence and collaborate with upstream technology and operations leaders to adopt new ways of working
- Establish and deliver against broader footprint strategic priorities, including managing geographic concentration risk and optimizing our global supplier partner network
- Leverage data to build a strategic vision and develop analytical frameworks to drive more efficient staffing outcomes with better agent quality
- Oversee key workforce functions, including long-term and short-term staffing planning, as well as agent scheduling
- Care for critical business needs such as peak enrollment planning and other key business initiatives across Cigna and Evernorth
- Deliver against service levels, cost targets and provide insights on staffing outcomes via data-driven analytics and relationship building with key intent partners
- Foster a culture of continuous improvement and innovation within the WFM team
- Ensure that workforce management strategies align with the overall business objectives and goals
- Develop workforce capabilities to better manage our future workforce, which will look different on the other side of AI driven technology investments
- Attract and recruit top talent, set team goals aligned to the organization strategy, motivate and lead the team toward those goals
Requirements
- Bachelor's degree in Business or related area
- 10+ years of experience with operations, workforce management, consultation or similar applicable experiences
- 10+ years of experience in supporting complex operations in a matrixed corporate environment supporting both domestic and global resources
- 5+ years of experience with budget management including P&L ownership
- 5+ years of experience large complex leading teams
- 3+ years of practiced automation and transformation development experience and application
- Proven experience in leading transformational initiatives within workforce management or related fields
- Strong understanding of workforce management tools, processes, and technologies
- Ability to think strategically and drive change across business models and network strategies
- Excellent leadership and collaboration skills to influence and work with cross-functional teams
- Strong problem-solving skills and a passion for innovation
- Exceptional communication skills, both written and verbal
- Ability to effectively communicate across a wide range of stakeholders including senior level executive leadership
- Strong knowledge and experience working with automated workforce management tools in a multi-site environment
- Excellent knowledge of multi-channel service center processes and operations
- Demonstrated skills with workforce management, reporting and executive level presentation, including Microsoft Office products.
Benefits
- Medical, vision, dental health insurance
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Plant Management overseeing operational effectiveness for a complex production plant in the food industry. Leading safety, quality, and financial performance initiatives for Cargill.
Director of Data and IT overseeing technology and strategic operations at BACR. Leading initiatives for data management and innovations while managing a team in a hybrid setting.
Director of Data Factory leading data stewardship and quality across multiple domains for scent data at IFF. Collaborating with teams to enhance experiences and drive smarter decisions in a global context.
Principal/Associate Director Wastewater Hydraulic Modeller at AtkinsRéalis leading hydraulic modelling frameworks. Engaging with a diverse team to provide water and wastewater infrastructure services.
Director of IT Management Solutions at Northrop Grumman, overseeing IT projects and mentoring IT professionals. Collaborating with stakeholders to enhance business objectives and departmental performance.
Director of Capabilities leading supply chain continuous improvement initiatives for Stanley Black & Decker. Overseeing operational standards and methodologies across Planning, Customer Service, and Distribution locations.
Training Specialist at Fitch Ratings enhancing BRM team's Salesforce capabilities through tailored training sessions. Collaborating with dynamic teams to foster efficiency and professional growth in the London office.
Director of Global Congress Strategy in Oncology driving annual congress planning within a specific TA. Ensuring alignment with medical and commercial strategy while collaborating with external and internal teams.
Director of Planning & Scheduling leading integrated project schedules at GSK for high - priority capital projects. Driving governance and best practices in project planning and scheduling.