Hybrid Bilingual Provider Relations Representative

at The Cigna Group

• Job title: Bilingual Provider Relations Representative
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$46,000 - CA$52,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Mississauga, Canada

About the role

• Bilingual Provider Relations Representative managing and validating provider agreements for Express Scripts Canada. Responsible for data entry, quality checks, and provider support in both French and English.

Responsibilities

• Support for Provider Relations administrative tasks.
• Review and validate completed provider agreements, returning them to providers for corrections or additional information when required.
• Perform quality assurance checks on both self‑completed work and team submissions to ensure all output meets departmental quality standards.
• Ensure all required agreement information for pharmacy, medical supplies and equipment, mental health care, vision care, and dental providers is accurately entered into the Express Scripts Canada system in a timely manner.
• Process and update provider modifications and terminations across all benefit areas accurately and within established timelines.
• Respond to inquiries from providers, associations, and software vendors in a professional, supportive, and customer‑focused manner, in their preferred language.
• Collaborate with team members and support additional team deliverables as needed.
• Contribute to upcoming project work and perform other duties as assigned.

Requirements

• Post-secondary school diploma or equivalent required.
• Basic proficiency in computer use and data entry, including familiarity with keyboarding and standard office software.
• Minimum of 2-3 years of experience working in an office and/or customer service environment.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and Adobe Reader and Writer.
• Excellent written and verbal communication skills.
• Strong customer service focus.
• Ability to accurately enter, update, and maintain data in electronic systems or databases.
• Strong interpersonal skills, with the ability to work independently with minimal supervision as well as collaboratively in a team environment.
• Knowledge of healthcare/pharmacy, medical supplies and equipment, mental health care, vision care, or dental benefit administration and claims processing is an advantage.
• Bilingualism in French and English is a must.

Benefits

• Competitive compensation
• Benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs