Retail Adviser responsible for direct customer interactions and resolving issues at Vodafone. Join a motivated team in a dynamic retail environment in Bishops Stortford.
About the role
- Retail Operations Specialist responsible for developing policies and procedures for TBK Bank. Collaborating with teams to enhance operational effectiveness and ensure compliance across branches in the United States.
Responsibilities
- Perform support duties of a complex and diverse nature requiring some independent analysis.
- Responsible for collaborating with team members to develop or update all written policies, procedures, and user manuals in support of key department initiatives.
- Create, edit and format moderately complex manuals, materials, or other documentation related procedures and policies.
- Update policies, procedures and user guides as deemed necessary and in accordance with the review schedule.
- Adhere to established knowledge management writing and voice of TBK Bank guidelines.
- Support the development and review of retail banking disclosures to ensure clarity, compliance, and consistency.
- Facilitate and/or participate in functionally aligned meetings with business owners and stakeholders as needed.
- Compile meeting decks and facilitate meetings, ensuring they run smoothly, stay organized, and achieve intended outcomes.
- Maintain the intranet’s document library or repository database.
- Lead and coordinate self-directed projects, maintaining accountability for outcomes and deadlines.
- Oversee and produce Retail Operational Reports, which include but are not limited to: Teller Transactions, Compliance Training and Retail Performance Reports.
- Produce research necessary to implement projects.
- Cultivate and maintain strong partnerships with Regional Managers, Deposit Operations and Branch Operations.
- Attend meetings to ensure awareness of organizational priorities, and collaborate with peers to support strategic goals.
- Review audit results and performance reports.
- Conduct root cause analysis for areas requiring improvement and develop and implement solutions.
- Perform merger, acquisition and conversion support activities.
- Create and maintain the Retail Calendar, ensuring key dates and deliverables are tracked and communicated.
- Perform duties in compliance with applicable laws and regulations.
Requirements
- Minimum 5 years of experience in retail banking or financial services operations
- Associate’s degree required; Bachelor’s and/or management experience preferred
- Comprehensive knowledge of consumer compliance regulations
- Detail-oriented with strong organizational skills
- Able to lead and influence teams across geographical locations
- Proven ability to exercise informed judgement in complex situations
- Ability to work independently and manage multiple priorities
- Evidence of a strong work ethic, detail orientation, and organizational skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication skills are required, both written and verbal.
- Must be able to travel 25-50% to branch locations and to future acquisition locations.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- 401k
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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