About the role

  • Internship role providing technical support for software users at Teknisa. Assist customers in resolving technical issues while gaining practical experience in a technology-driven environment.

Responsibilities

  • Gain practical experience providing customer support to users of our software and help them resolve technical issues or answer their questions
  • Assist in analyzing customer requests, identifying problems or questions
  • Learn to determine the resources required to operate support services
  • Log actions related to ticket resolutions in the system
  • Keep the customer regularly updated on ticket status
  • Provide information about open tickets
  • Participate in technical and behavioral (soft-skills) training whenever provided.

Requirements

  • Availability for 6 hours per day
  • Enrolled in a technical program or undergraduate studies in IT, Logistics, Business Administration, Nutrition, or related fields
  • Familiarity with the Windows operating system
  • Strong written communication skills
  • Ability to solve problems efficiently and work under pressure
  • Self-confidence
  • Proactive attitude and willingness to learn
  • Good interpersonal skills and ability to work in a team

Benefits

  • Monthly stipend of R$1,190.00
  • Transportation allowance (Vale Transporte)
  • Life insurance
  • Access to leading gyms in Brazil through Wellhub (formerly Gympass)
  • Birthday gift and celebration
  • Tek Store: free branded items for employees
  • Educational benefits and partnerships: UnicoSkill, Udemy, Wise Up, EnglishPass, Descomplica, and more
  • Unitek: Teknisa’s corporate university for professional development
  • Feedback-oriented culture
  • Friendly, welcoming team that promotes diversity and inclusion!

Job title

Tecfood Support Intern, ERP

Job type

Experience level

Entry level

Salary

R$1,190 per month

Degree requirement

Associate's Degree

Location requirements

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