Bridges Event Staff assisting the Clubs Administrator in event management and execution. Ensuring smooth operations and communication with clients during events in Hamilton, Ontario.
About the role
- Event IT Coordinator ensuring reliable event IT systems and support for Ticketek's live experiences. Responsible for equipment management, technical support, and event preparation.
Responsibilities
- Maintain an asset register for all IT and event technology equipment, and ensure all equipment is correctly tagged, labelled, and recorded.
- Manage equipment lifecycle planning and conduct routine inspections, testing, and preventative maintenance to ensure full functionality.
- Provide remote and onsite event system IT support to internal staff and external clients across systems, hardware, software, and connectivity.
- Prepare equipment for offices, venues, and agencies ensuring all devices are configured, updated with approved software, and operationally ready.
- Support at our live events by managing pack-in and pack-out of event IT equipment, installing and testing event systems, and ensuring the event IT infrastructure aligns with operational and client requirements.
- Liaise with the Australian Event IT team to remain current with technology, system upgrades, and best practice setups.
- Provide technical assistance to our Box Office team and Customer Support Managers on event days.
- Support the wider team by developing "how-to" guides and documenting troubleshooting steps for recurring issue resolutions.
Requirements
- Proven experience in configuring, installing, and troubleshooting IT hardware, software, and connectivity.
- Familiarity with Box Office and Ticketing platforms, and POS equipment.
- Have hands on experience in a technician and/or support specialist role.
- Have a customer focused approach to solving customer issues.
- Excellent verbal and written communication skills.
- Strong time management and organizational skills and ability to prioritize and meet tight deadlines.
- Results-oriented, energetic and innovative approach to work.
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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