Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Support role in operations and service scheduling within Tecban, managing technician routing and operational supervision.
Responsibilities
- Schedule the execution itinerary for activities; handle service calls, provide support, and monitor field technicians and suppliers of operational units, meeting proposed deadlines and conditions in order to maximize availability of the ATM network and ensure compliance with SLAs for other services provided by the company.
- Provide support to supervisors and managers of operational units through brief responses, service reports, and ticket status updates to supply the information necessary for managers to be aligned with the status of service requests, potential deviations, technical teams' performance, and suppliers' activities.
Requirements
- Education: High school diploma required. University degree in progress or completed in Administration, Economics, Psychology, Marketing, Process Management, Engineering, or related fields is preferred.
- Training/Certifications: Basic Microsoft Office knowledge; strong Excel skills are important. Familiarity with mapping tools such as Google Earth, Google Maps, and QGIS is a plus.
- Competencies: Experience in active or inbound service, serving internal and/or external customers, contact center operations, and areas that provide support and/or services to peer teams.
- Experience with planning logistical routes is desirable.
- Behavioral profile: Organized and results-focused; proactive with a sense of urgency; clear and collaborative communication; analytical capability; resilience and adaptability; commitment and responsibility.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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