Senior Manager leading marketing strategy for retail technology and incubation initiatives at HP. Building a marketing function to drive growth and innovation across all touchpoints.
About the role
- Customer Advocacy Marketing Lead developing and scaling customer advocacy programs at TeamViewer. Engaging customers to strengthen loyalty and enhance marketing ROI through strategic initiatives.
Responsibilities
- We’re looking for a strategic, hands-on leader to build and scale TeamViewer’s global customer advocacy program TeamViewer Voices.
- As the Customer Advocacy Marketing Lead, you will develop a powerful engine of raving fans: customers who openly share their success, participate in events, provide referrals, and strengthen social proof.
- You will drive initiatives that improve win rates, increase deal sizes, and elevate marketing ROI by identifying, engaging, and empowering advocates across the customer journey.
- Own the global customer advocacy marketing strategy, with a focus on increasing the number and quality of customer advocates, customer stories, reviews, and in-person engagements (e.g., customer events, executive meetings, etc.).
- Lead implementation and adoption of the new advocacy platform, TeamViewer Voices, in collaboration with stakeholders across Digital Delivery, CX, Sales, and Field Marketing.
- Align the Customer Advisory Board (CAB) program and other strategic customer engagement initiatives across regions.
- Partner with the CX team to integrate third-party review participation across platforms such as Gartner Peer Insights, Trustpilot, and G2 into the TeamViewer Voices platform.
- Embed customer proof points into global and regional campaign content, including demand generation programs, field events, website copy, sales enablement materials, and social media.
- Track, analyze, and report on program performance against defined KPIs.
- Collaborate with regional marketing teams to share best practices, align messaging, and ensure a consistent customer experience across all markets.
- Gather customer insights through surveys, feedback loops, and qualitative interviews to inform strategy and share findings with product and marketing teams.
Requirements
- 7+ years of marketing experience with a demonstrated focus on customer advocacy programs, corporate communications, or customer marketing.
- Proven track record in customer program management, including advisory boards, councils, executive sponsorship programs, and user communities.
- Experience consistently delivering high-quality assets with creativity, attention to detail, and reliability.
- Customer-first mindset with a genuine passion for customer success.
- Exceptional communication skills for engaging both internal stakeholders and external customers.
- Strong project management capabilities with operational discipline.
- Highly organized, with demonstrated ability to manage multiple initiatives simultaneously.
- Strategic thinker with excellent tactical execution skills.
Benefits
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
- Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
- Public transport friendly offices
- Option to lease an e-bike (Germany only)
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 50% home office
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Marketing Project Specialist coordinating marketing initiatives for Cruise Planners. Collaborating across departments to execute marketing programs and managing various deliverables.
Pricing & Marketing Specialist responsible for integrating pricing strategies and marketing initiatives in automotive aftermarket. Collaborating across teams to ensure competitiveness and profitability.
Bilingual Marketing Assistant at 33 USA Inc. supporting PR, social media, and advertising efforts. Facilitating bilingual communication and collaboration between Los Angeles and Tokyo.
Sr Specialist in Regional Marketing at Mitsubishi Electric Trane HVAC, focusing on increasing sales of METUS customers. Responsible for marketing strategy development and execution with Regional Marketing Management.
In person marketing with prospective and current owners at Wyndham Destinations. Greet and incentivize guests to attend a sales presentation and make reservations.
Junior Marketing - und Kommunikationsassistenz bei KLARO, tätig in der Umwelttechnik. Verantwortlich für Marketingprojekte, Social Media Content und SEO - Optimierung.
Marketing Lead responsible for developing performance - driven campaigns and managing marketing activities at Dentheon. Collaborating closely with teams to optimize content and presence in the dental health sector.
Senior Marketing Associate driving marketing initiatives for smartphone portfolio. Focus on brand visibility, demand generation, and customer engagement.
Marketing Manager handling marketing strategy and performance across property portfolios at Bell Partners. Leading initiatives to enhance occupancy and optimize marketing spend.