About the role

Senior Site Reliability Engineer managing AWS infrastructure for Tealium's customer data platform. Collaborating globally to enhance SaaS reliability and performance in a hybrid/remote setup.

Responsibilities

Participate in rotating 1st- and 2nd-level on-call approximately 20% of working time.
Improve the alert signal-to-noise ratio by focusing on services and business metrics over individual hosts.
Proactively research potential problems before they arise.
Continuously identify system bottlenecks, design and implement automation, and optimize infrastructure to improve reliability and cost efficiency.
Work closely with managers and the team on opportunities for monitoring, alerting, and trending improvements, as well as runbook and troubleshooting documentation.
Look for opportunities to improve application logging and exception handling.
Maintain and expand strong cross-functional relationships with Customer Success and Product Management teams.
Manage incidents and implement changes following Tealium’s Agile/ITIL processes.

Minimum of 5+ years experience with Linux-based AWS (>10 services).
Minimum of 3+ years experience in a technical management capacity within a SaaS 24X7X365 environment.
Strong time management, organizational, oral, and verbal skills required.
Ability to articulate technical challenges and proposed solutions in a succinct, clear manner for all organizational levels.
Experienced with sophisticated AWS services and systems running at scale (millions to billions of transactions per day). (EC2/ALB, EKS/Kubernetes, AWS CLI).
Experienced with software development and/or scripting, CICD and infrastructure as code tools (Java, Go, Python, Jenkins, Git, Terraform, Jira/Confluence).
Experienced with Databases and Data Warehousing, such as DynamoDB, Redshift, Postgres.
Experienced with pub/sub streaming platforms such as Kafka/MSK.
Experienced with modern observability, logging, monitoring, alerting, trending, and dashboarding methods and tools (DataDog, SumoLogic, Jira Service Desk, Cloudwatch, Prometheus).
Strong attention to detail and aptitude for data-driven questioning.
Proven pragmatic usage of AI tools such as Kiro/Q, Claude, etc, to accelerate your work throughput.
Lifelong learning and curiosity in solving software technical challenges.

Employees are eligible to receive an annual bonus and stock options.
Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
Employees are eligible for flexible paid time-off and extended paid parental leave.
We offer 11 paid holidays annually.
We offer 15 hours of paid work time for volunteer activities and programs.
Our sick leave accrual is the following for our employees: Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year. Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year. Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.